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Return to shopVastowo LLC wants every customer to have a satisfactory shopping experience. This Return & Refund Policy explains the requirements, procedures, and timeframes for returning products purchased through vastowom.com.
1. Return Period
Customers may request a return within thirty (30) calendar days from the date the order is delivered.
Return requests submitted after the 30-day period may not be accepted.
2. Return Requirements
To qualify for a return, products must meet the following requirements:
* The return request must be submitted within 30 days of delivery.
* Products must be unused and in original condition.
* Products must include original packaging and included accessories.
* Products must not have damage caused by improper use, misuse, or accidents.
* Customers must provide valid order information.
3. Return Request Process
Before returning any product, customers must contact Vastowo LLC for return approval and instructions.
Customers should provide:
* Order number
* Customer name
* Purchase email address
* Reason for return
* Supporting photos or additional information when applicable
4. Return Address
Approved returns should be shipped to:
Vastowo LLC
2241 S Wabash Avenue
Chicago, IL 60616
United States
5. Return Shipping Responsibility
Vastowo LLC will cover return shipping costs when:
* The wrong product was delivered.
* The product arrived damaged.
* The product has a verified quality issue.
Customers are responsible for return shipping costs when:
* They change their mind after purchase.
* They ordered an incorrect product.
* They provided incorrect shipping information.
* The product does not meet personal expectations.
6. Returned Product Inspection
All returned products will be inspected after arrival.
Vastowo LLC reserves the right to refuse a refund if returned products do not meet the return requirements.
7. Refund Processing Time
After the returned product is received and approved, Vastowo LLC will process the refund within approximately three (3) business days.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
8. Refund Method
Approved refunds will be issued to the original payment method used during checkout.
9. Original Shipping Fees
Original shipping fees are generally non-refundable unless the return is caused by an error made by Vastowo LLC.
10. Contact Information
Vastowo LLC
2241 S Wabash Avenue
Chicago, IL 60616
United States
Email: